Reference

Terms & Conditions that put you first

When you open an account with petir388 heylink, we spell out exactly what to expect.

Account access & withdrawal termsPayment security & data handlingSupport & account changes

How we handle your account and rights

petir388 heylink Service availability depends on jurisdiction. Users are responsible for checking local law before access.

petir388 heylink operates where local law permits. Your account terms cover deposit and withdrawal conditions, game-room rules, and what happens if you need to pause or close your account. We process DANA, OVO, GoPay and QRIS deposits—each clears in under a minute when verified. Withdrawals are

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processed within 24 hours of request, subject to account verification. Your data stays on encrypted servers; we do not sell it to third parties. If you spot a breach or have concerns about how we handle your information, our support team in Medan and Semarang timezone
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regions responds during posted hours. Account disputes are handled through our direct support channel; escalations go to our compliance desk for review.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to contact us about terms or account issues

Team online

Live chat

Open a chat ticket from your account dashboard any time. Response usually comes within 30 minutes during business hours. Our team handles account questions, term clarifications, and dispute escalation on the first contact.

Email support

Send detailed questions to our support email. We reply within 24 hours with full term explanations, account status updates, and next steps if you need to dispute a transaction or close your account.

Account settings

Manage your own term preferences in the account settings panel—pause notifications, update contact details, or request a data export. Changes take effect immediately and we log each action for your records.

YOUR DATA, YOUR CONTROL

Security, privacy and what you can request

Data handling

We store your account details, transaction history and payment info on encrypted servers. Personal data is kept only as long as your account is active, plus 12 months after closure for regulatory review. We do not share your info with third-party marketers.

Account verification

First withdrawal always requires ID and proof of address. This is a one-time check; after that, regular withdrawals process faster. Verification keeps your account safe from fraud and matches local banking rules.

Cookie & tracking terms

We use cookies to keep you logged in and track site performance. You can disable non-essential cookies in your browser settings without losing account access. Session cookies expire after 30 days of inactivity.

Withdrawal & payment terms

Withdrawals via DANA, OVO, GoPay and QRIS are processed within 24 hours. Bank transfers may take 2–3 business days. Minimum withdrawal is the lowest amount your chosen method allows. No hidden fees apply.

Account closure & data removal

You can close your account anytime through the settings panel. Upon closure, we retain your transaction record for 12 months as required by law, then delete personal details. You can request a full data export before closure.

Dispute & escalation

If you believe a charge is wrong or a term was violated, file a dispute via live chat or email within 14 days of the transaction. We investigate and respond within 5 business days with a resolution or next step.

Common questions about our terms

Your account stays active. Session cookies expire, so you'll log in again next time. Your balance and history remain unchanged. We only close accounts upon your written request through the settings panel or support email.

Yes. From the wallet panel, you can add DANA, OVO, GoPay or QRIS as an alternative. Future deposits use the new method. Existing balance stays in your account and can be withdrawn to any verified payment method.

We keep your transaction history and account record for 12 months post-closure to meet local banking rules. Personal details like phone and address are deleted after 90 days. You can request a full data export before closure.

Open your account settings and select 'Download my data'. We email a complete export—transactions, deposits, profile info—within 7 business days. The file is encrypted and sent to your registered email address.

Withdrawals are final once they leave your account. If funds don't arrive after 24 hours (DANA, OVO, GoPay, QRIS) or 3 days (bank transfer), open a dispute via chat or email. We investigate and trace the payment with your chosen method's provider.

Deposit and withdrawal limits depend on your chosen payment method and your account verification status. DANA, OVO, GoPay and QRIS each have their own caps. Check your wallet for exact limits tied to your account.

Yes. Go to account settings, select 'Communication preferences', and uncheck promotional emails and SMS. You'll still receive account alerts and withdrawal confirmations—those are required by our terms.

Terms & Conditions that put you first

How to contact us about terms or account issues

Live chat

Email support

Account settings

Security, privacy and what you can request

Data handling

Account verification

Cookie & tracking terms

Withdrawal & payment terms

Account closure & data removal

Dispute & escalation

Common questions about our terms

01 What happens to my account if I don't log in for 30 days?

02 Can I change my payment method after I've deposited?

03 What is your data retention policy after I close my account?

04 How do I request a copy of my data under local privacy rules?

05 What are the terms if I dispute a withdrawal I made?

06 Do you have limits on how much I can deposit or withdraw?

07 Can I opt out of promotional messages without closing my account?

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