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How we handle your account and data

Your account security, payment verification and personal information are managed under strict data-handling protocols.

Multi-layer account encryptionVerified withdrawal processingDANA, OVO, GoPay, QRIS protection
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petir388 heylink How we handle your account and data
LEGAL SUPPORT CHANNELS

Where to ask about policy and your rights

Team online

Live chat

Our support team is available 24/7 through the live chat widget at the bottom of your screen. They can explain specific policy terms, help you understand our data practices, and escalate concerns to our legal department.

Email contact

For formal policy requests, data-access forms or legal inquiries, email our compliance team at [email protected]. We respond within 48 hours and keep a record of all correspondence.

Account settings

Visit your account settings page (top right, your name → Legal & Privacy) to download our full terms, review your data consent choices, and request account data export in a machine-readable format.

HOW WE PROTECT YOUR ACCOUNT

Data handling, cookies and security measures

Bank-grade encryption

All login credentials, payment details and personal information are encrypted end-to-end. Your deposit and withdrawal history via DANA, OVO, GoPay and QRIS is stored on secure servers and never shared with third parties without your explicit consent.

Cookie transparency

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser settings; essential ones keep your account and wallet secure.

Withdrawal verification

Every withdrawal request is verified through a two-factor check: your account password and a one-time code sent to the phone number or email registered with your DANA, OVO, GoPay or QRIS linked account.

Data retention

We keep account records for seven years after closure or account inactivity to meet compliance requirements. Transaction logs are retained for audit purposes. You can request deletion of non-essential personal data at any time.

Third-party access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS providers), our hosting provider and regulators where required by law. We do not sell or lease your contact information to marketers.

Request changes to your data

To update your name, email, phone, linked payment method or to request a complete data export, go to Account Settings → Personal Info or email [email protected]. Changes take effect within 24 hours; exports arrive within 5 business days.

Legal questions about your account

If you claim an unauthorized charge within 30 days of the deposit date, email us with your account ID and transaction ID. We investigate within 5 business days and coordinate with your payment provider to reverse the charge if fraud is confirmed. Your bank or e-wallet app may also allow you to dispute directly.

Yes. Request account closure through Account Settings → Close Account, or email [email protected]. We'll disable your login immediately, refund any remaining wallet balance to your registered payment method, and flag your data for anonymization after seven years per legal retention rules.

Access and eligibility depend on local law. petir388 heylink operates the platform and is bound by applicable regulations where local law permits. For specific jurisdiction details or licensing information, contact our legal team at [email protected].

Our app uses the same bank-grade encryption as the desktop site. Keep your phone's operating system updated, use a strong account password (minimum 12 characters), and never share your login or one-time verification codes. Log out after each session if you're on a shared device.

Players in Medan, Semarang and across Indonesia can access the lobby where local law permits. Account creation, deposits and withdrawals depend on local regulatory status. If you're unsure whether your location is supported, open the login page and check the location-eligibility banner or contact [email protected].

You are solely responsible for all activity on your account. Never share your login credentials or one-time verification codes. If you suspect unauthorized access, change your password immediately and contact live chat or email [email protected] to freeze your wallet pending investigation.

We retain full transaction history (deposits via DANA, OVO, GoPay, QRIS and all withdrawals) for seven years after your account closes or becomes inactive. You can download a full account statement at any time from your Account Settings → Transaction History menu.

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