Reference

Privacy Policy for petir388 heylink Accounts

When you open an account with us and make deposits via DANA, OVO, GoPay or QRIS, we collect information to verify your identity and process your transactions securely.

Account verification & identity checksPayment security & transaction logsDevice & browser activity trackingYour right to access & update dataHow we handle withdrawal requests
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petir388 heylink Privacy Policy for petir388 heylink Accounts
GET IN TOUCH

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your information, or need to report a data concern, our support team is ready to help. We respond to privacy inquiries within two business days through multiple channels so you can reach us the way that suits you best.

Team online

Live Chat Support

Open the chat widget in the lobby during your session. Available 08:00–23:00 WIB daily. Our team answers privacy questions and guides you through data-access requests in real time.

Email Support

Send your request to [email protected] with your account email. Include the details of your request and any reference numbers. We reply within 48 hours.

Account Settings

Log in to your petir388 heylink account, go to Settings > Privacy & Data, and request a copy of your personal information or update your preferences directly.

HOW WE PROTECT YOU

Data Security & Your Account Rights

Your account information is encrypted using industry-standard TLS 1.2 security, the same standard used by banks. We run regular security audits and limit employee access to your data on a need-to-know basis.

Encryption & Security

All transactions and account data are encrypted with TLS 1.2. Withdrawal requests trigger identity verification. Payment data via DANA, OVO, GoPay and QRIS is tokenised so we never store raw card or account numbers.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us spot suspicious activity. You control cookie settings in your browser; clearing them logs you out automatically.

Data Retention

Account records stay on file while your account is active. After closure, we retain transaction logs for 7 years where required by local law, then securely delete them. Depends on local law for extended retention periods.

Your Access Rights

You can download a copy of your personal data, see your transaction history, update your profile details and export your deposit records from Account Settings in under 60 seconds.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and anti-fraud vendors to protect your account. We never sell or market your contact details to external parties.

Withdrawal & Verification

When you request a payout, we ask for proof of identity and bank ownership to confirm the withdrawal destination matches your account. This prevents fraud and keeps your funds safe during transfer.

Privacy Policy Questions & Answers

Your account data is archived and no longer visible in your dashboard, but we retain transaction records for 7 years to comply with anti-money-laundering rules where local law permits. Personal details like your email and phone are kept securely for account recovery and legal purposes. Depends on local law for how long records are held after closure.

Log in to your account and go to Settings > Privacy & Data > Download My Data. The file will include your profile, transaction history, device logs and verification documents. Download happens instantly. You can also request this via email to [email protected] and we'll send it within 48 hours.

No. When you deposit via DANA, OVO, GoPay or QRIS, we never store your actual bank credentials. Instead, the payment processor generates a secure token, and we store only the token. Your bank account details stay with your bank and the payment provider, not with us.

You can update your profile data (name, email, phone) anytime in Account Settings. However, we retain transaction data for legal and security purposes while your account is active. After account closure, depends on local law for how long we keep records. Contact our support team to request selective data deletion.

When you request a payout, we verify your identity through a one-time code sent to your registered phone or email, then confirm the bank account matches your records. This two-step process prevents unauthorised withdrawals. Your funds are transferred directly to the account you verified during registration.

If we detect unauthorised access to user data, we notify affected account holders within 72 hours via email and SMS to your registered contact details. We'll advise you what information was affected, what we're doing to secure it and what steps you should take to protect your account. Depends on local law for exact notification timelines.

We share anonymised gameplay metrics with game studios (for example, which titles are popular this week) to help them improve their games, but we never attach your name or account ID. We do not sell your contact details, gaming preferences or betting history to marketing companies. Advertisers see only aggregate data like 'slots were played 50 times today', never individual profiles.

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